SupportAbility Web App 8.9 and Mobile App 1.6

Updates to Check In/Out and the inclusion of ‘Edit Recorded Time’ on the Mobile App

A new ‘Edit Recorded Time’ button is now available in Staff Shifts on the Mobile App.

If the time worked differs from your rostered time, this can be recorded here.

Check / Out times can no longer be edited in lieu of the above addition but can be cleared as required by selecting ‘Edit Recorded Time’.

An issue where the ‘Check Out’ time could take place prior to the ‘Check In’ time, which was blocking the Activity Sign Off from being completed, has been fixed.

Please see the How to Check In/Out, Edit Recorded Time, and Record kms using the Mobile App article for more information.

Recorded Shift Date & Time can no longer be updated earlier than one hour prior to the commencement of the Rostered Shift in both the Web App and the Mobile App.

Following the introduction of Rostered, Recorded and Finalised Staff Shift data introduced in SupportAbility v8.6 (May 2024), two report exports have been developed to assist providers in analysing this data.

The new Historical Shift Analysis Audit Report export included in this release is designed to complement the Shift Categorisation Audit Report export included in SupportAbility v8.8 (July 2024). While each of these exports can be downloaded at any time, they have been designed to assist Team Leaders, Operations, Finance, and Payroll teams at different workflow stages.

The Historical Shift Analysis Audit Report export has been developed to assist in reviewing Rostered, Recorded, and Finalised Staff Shift data. It indicates if warnings have been triggered (provided these have been configured), highlights any differences between Recorded and Rostered, or Recorded and Finalised, and provides detailed information relating to Check In/Out, including location and accuracy.

This export can be used to compare the expected hours and kms, i.e. Rostered, vs. the actual hours worked and kms travelled, i.e. Recorded, vs. the hours and kms paid, i.e. Finalised, for a specific period to identify any discrepancies or opportunities related to this.

It is important to note that when exporting this report, staff can only see the data that they have access to.

A new Staff Shift Analysis Report Exports article has been published outlining the purpose of each of these exports and examples of how each of these can be used to analyse Staff Shift data.

Various changes have been made related to Shift Sign Off:

The Shift Sign Off can no longer be completed until the Rostered Shift has commenced.
‘Shift has not started’ will appear instead of the Shift Sign Off button prior to the commencement of the Rostered Shift. This will appear in the Activity record and Dashboard on the Web App, as well as in the Mobile App.
An issue with the ‘Remove Shift Sign Off’ button has been fixed to ensure this will only appear in red for people who can remove the Shift Sign Off (the person who completed this or a Team Leader).
Shift Sign Off no longer requires confirmation, however, confirmation is now required if this is removed.
Staff with the privileges required to manage Activities can now modify ‘Non-NDIS Chargeable Hours’ and ‘Not Paid’ as required after Shift Sign Off, and before Activity Sign Off.

The 2024/25 NDIS Pricing Arrangements and Price Limits included an update to the Short Notice Cancellation terms for different Support Items.

Short Notice (SN) Cancellation Badges have been added to Activities and NDIS Support Allocations to reflect when 2-day or 7-day SN Cancellations apply for the relevant NDIS Support Items.

These new badges are designed to assist staff in determining the required notice period in order for a SN Cancellation to be chargeable.

Please see this section of the Allocating NDIS Support Items in Activities article for more information and examples of this.

The rules SupportAbility utilised to determine which Support Items can be apportioned have been revised.

Any Support Items that can be utilised by Groups can now be apportioned, regardless of whether or not the NDIS Pricing Arrangements and Price Limits states it must be apportioned or divided by the number of participants in the group.

When a Support Item that could not previously be apportioned has been allocated, e.g., 15_037_0117_1_3, a 1:1 portion has been applied, which can be updated as required.

Please see the Apportioning the Price of the required Group Supports article for more information.

SupportAbility Web App 8.9 and Mobile App 1.6

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