Here at SupportAbility, we have tools to help providers deliver Support Coordination supports by tracking and managing each participant’s unique independence goals.
We understand that technology is no longer just a support function—it’s the backbone of exceptional disability service delivery. The rapid evolution of the NDIS requires technology solutions that are agile, intelligent, and genuinely aligned with your mission of person-centred support.
At SupportAbility, we already know:
- Outdated systems are creating operational bottlenecks
- Compliance is becoming increasingly complex
- The right technology can be a game-changer for participant outcomes
With access to critical client information, frontline staff have everything they need to provide quality, individualised care. Allow SupportAbility to provide the support you need to keep your focus on making a difference in the lives of your participants.
Choose a system purpose-built for NDIS service providers.
SupportAbility Software is the NDIS Care Management Software of choice for Support Coordination providers because it is specifically designed to meet the operational needs and challenges of managing NDIS participants’ plans, services, and goals.
We have tools to help you track and manage each participant’s unique goals:
1. Streamlined Case Management
- Participant-Centric Design: Provides a centralised platform to manage participant information, including their NDIS plans, funding, and support needs.
- Goal Alignment: Tracks participant goals and ensures support services align with their individualised NDIS plans.
2. Compliance with NDIS Standards
- Audit-Ready Documentation: Tracks service delivery, funding usage, and compliance records, ensuring readiness for audits and compliance with NDIS requirements.
- Claim Management: Simplifies the process of invoicing and submitting claims to the NDIS portal, reducing errors and payment delays.
3. Efficient Workflows for Support Coordinators
- Full Autonomy and Task Management: Simplifies complex workflows, such as scheduling meetings, following up on participant needs, and coordinating service providers.
- Actionable Dashboards: Provides real-time insights into caseloads, task progress, and participant statuses, helping coordinators prioritise effectively.
4. Improved Collaboration
- Stakeholder Communication: Statements and reports ready for communication between participants, their families, and service providers to ensure smooth service coordination.
- Team Coordination: Allows support coordinators within the same organisation to share updates, case notes, and reports to ensure consistent service delivery.
5. Budget and Plan Management
- Funding Visibility: Tracks participant budgets in real-time, ensuring services stay within NDIS funding allocations.
- Utilisation Reports: Generates detailed reports to show how funding is being used, helping participants and their families understand their spending and remaining budgets.
6. Real-Time Progress Tracking
- Goal Monitoring: Tracks participant progress toward their NDIS goals and highlights areas that may require additional focus.
- Outcome Reporting: Produces NDIS-compliant reports to demonstrate the effectiveness of support coordination services.
7. Data Security and Privacy
- Secure Platform: Complies with NDIS privacy requirements to protect sensitive participant information.
- Role-Based Access: Restricts access to data based on user roles, ensuring confidentiality and data integrity.
8. User-Friendly Design
- Ease of Use: Features an intuitive interface that reduces the learning curve for support coordinators, enabling them to focus on participant needs.
- Mobile Accessibility: Enables coordinators to access participant data and update case notes on the go, improving flexibility.
9. Reliable Support and Updates
- Dedicated Assistance: Our customer support team are dedicated to ensure providers can maximise the software’s potential.
- Regular Updates: Keeps the software up-to-date with changes in NDIS policies and industry best practices.
Supportability software equips Support Coordination providers with the tools they need to manage complex participant requirements, ensure compliance, and deliver high-quality services, making it the top choice in the industry.
We understand the needs of a Support Coordinator!
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Enforced privacy barriers to demonstrate compliance related to Conflict of Interest.
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Funding visibility and utilisation warnings.
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Easy case notes – create and record case notes with templates and prompts.
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Goals and Skill Development: Help every client achieve their goals and independence by easily tracking progress.
- Manage report writing and non-face-to-face charges.
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Seamlessly link notes to goals, making it easy to provide parents, guardians and representatives with the most up-to-date outcomes.
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Document management tools with unlimited cloud storage and alerts.
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Give Support Coordinators the autonomy they need to manage their own schedule and support item allocations.
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Create and conduct periodic Assessments with our customisable Assessments Framework – ideal for maintaining or improving their functional capacity and skills, create the assessments you need help tracking!
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Make report writing a breeze with statements and progress charts.
Client Management
Record support needs, medical conditions and behaviours.
Share data across teams.
Create funding statements, goal progress reports and more.
Track everything from client absenteeism to participant transport and provider travel.
NDIS Claiming & Invoicing
We’ve simplified the process so you get paid faster for the services you deliver.
Generate NDIS Bulk Payment Requests.
Manage rejections and track ‘open’ PACE claims.
Export invoices with finance integrations.
Track budgets, utilisation and balances.
Rostering & Timesheets
We understand ratios! Manage 1:1 or complex group activities.
Replicate rosters and reduce administration overheads.
Track time with ease and accuracy. Check-in and out of each shift to accurately submit hours worked.
Record kilometres travelled for reimbursement.
Export staff time and attendance data for your payroll system.
SupportAbility Mobile App
Real-time rosters at your fingertips.
Check-in and out of each shift to accurately submit hours worked. Record kilometres for reimbursement.
Use geolocation to record where staff checked in and out from to ensure compliance and provide proof of service delivery.
Record evidence on-the-go to ensure essential notes and observations are captured.
With access to critical client information – frontline staff have everything they need to provide quality individualised care.
Custom Notes, Goal Progress & Assessments
Record evidence on-the-go to ensure essential notes and observations are captured.
Custom templates provide staff guidance to ensure accurate information is recorded.
Categorise notes for ease of reporting and make sure any sensitive information is kept private.
Establish goal strategies and track progress via notes, assessments and reports.
Document Management
Manage organisational policies and procedures with version control and unlimited storage.
Upload documents, then apply privacy and expiry notifications as required.
Identify gaps in compliance documentation such as missing or expired NDIS Worker Screening Checks.
