Here at SupportAbility, we have tools to help providers deliver SIL (Supported Independent Living) and Home Care supports by tracking and managing each participant’s unique independence goals.
SIL and Home Care supports are more than assistance; it’s a transformative journey towards empowerment and autonomy – significantly impacting the daily lives of people with disabilities. It creates a supportive environment for participants to live in the accommodation of their choice, actively participate in the local community, and build the life they want. In other words, SIL funding must help a participant not only with independent living but also in being an active and empowered member of the community.
We understand that technology is no longer just a support function—it’s the backbone of exceptional disability service delivery. The rapid evolution of the NDIS requires technology solutions that are agile, intelligent, and genuinely aligned with your mission of person-centred support.
At SupportAbility, we already know:
- Outdated systems are creating operational bottlenecks
- Compliance is becoming increasingly complex
- The right technology can be a game-changer for participant outcomes
With access to critical client information, frontline staff have everything they need to provide quality, individualised care. Allow SupportAbility to provide the support you need to keep your focus on making a difference in the lives of your participants.
Connect support workers with participant information with an easy-to-use solution that optimises your daily operations and processes with budgeting, rostering, client schedules, claiming, document management, and goal integration.
Choose a system purpose-built for NDIS SIL and Home Care service providers.
SupportAbility Software is the NDIS Care Management Software of choice for Supported Independent Living (SIL) and Home Care providers because it caters specifically to the unique demands of SIL services.
We have tools to help you track and manage each participant’s unique independence goals:
1. Tailored for SIL needs
- Resident-Centric Planning: Allows providers to create and manage individualised support plans for each resident, ensuring their goals and needs are met.
- Group Service Management: Manages shared living arrangements effectively, balancing individual and group requirements.
2. Compliance with NDIS Standards
- Accurate Documentation: Tracks service delivery, funding usage, and compliance records, ensuring readiness for audits and compliance with NDIS requirements.
- Claim Management: Simplifies the process of invoicing and submitting claims to the NDIS portal, reducing errors and payment delays.
3. Efficiency in Daily Operations
- Shift and Staff Rostering: We simplify rostering to ensure the right staff with the right skills are assigned to shifts, streamlining workforce management.
- Task Coordination: Tracks daily notes and activities. Allowing Support Workers to create and assign tasks within case notes, ensuring that all resident needs are met effectively.
4. Budget and Financial Visibility
- Participant Budget Tracking: Helps providers manage and track individual funding for residents, ensuring services stay within their allocated budgets.
- Budget Forecasting Tools: Transparency of what is planned, not just what’s been used, for accurate financial management of living costs, ensuring accurate accounting.
5. Enhanced Communication and Collaboration
- Staff Updates: Keeps staff informed with real-time updates on resident needs, schedules, and case notes.
- Family and Stakeholder Communication: Offers tools to share progress reports and funding statements with families or guardians, fostering transparency.
6. Data Security and Privacy
- Secure Records: Ensures sensitive resident and organisational data is stored securely, complying with NDIS privacy standards.
- Access Control: Provides role-based access to safeguard information and maintain data integrity.
7. Progress Monitoring and Reporting
- Goal Tracking and Assessments: Tracks resident progress against their unique goals, ensuring that SIL and Home Care services are outcome-focused.
- Reporting Tools: Generates comprehensive reports for stakeholders and NDIS compliance purposes.
8. Scalability and Flexibility
- Growth-Friendly: Adapts to increasing client numbers or changes in service offerings as each provider grows.
- Customisable Features: Can be tailored to fit the specific workflows of SIL providers.
9. Reliable Support
- Dedicated Assistance: Our customer support team are dedicated to ensure providers can maximise the software’s potential.
- Regular Updates: Keeps the software up-to-date with changes in NDIS policies and industry best practices.
Supportability software empowers SIL and Home Care providers to manage complex operations with ease, improve service quality, and ensure compliance, making it the top choice for NDIS care management.
We understand the needs of a Support Worker!
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Access participants’ information and alerts on the same screen.
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Check-in and out with geolocation tools. Track Active or Inactive Night Shifts, claim Non-face-to-face & Irregular SIL Supports.
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Easy case notes – create and record case notes with templates and prompts for clear communication to guarantee detailed shift hand-overs.
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Goals and Skill Development: Help every client achieve their goals and independence by easily tracking progress.
- Assisting with Menu Planning and cooking support? Use Journal Actions as a way to manage tasks and set reminders.
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Seamlessly link notes to goals, making it easy to provide parents, guardians and representatives with the most up-to-date outcomes.
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To stay on top of shift expectations, create and complete tasks for yourself or as a point of escalation.
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In-built incident management tools. Deliver prompt updates to management for immediate review and investigation of incidents. Utilise incidents for maintenance alerts and repairs.
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Simplified weekly or hourly claiming. Replicate activities and rosters to match your Roster of Care and reduce administration overheads.
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Create and conduct periodic Assessments with our customisable Assessments Framework – ideal for maintaining or improving their functional capacity and skills, create the assessments you need help tracking!
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Make report writing a breeze with statements and progress charts. Manage multiple residential locations
Client Management
Record support needs, medical conditions and behaviours.
Share data across teams.
Create funding statements, goal progress reports and more.
Track everything from client absenteeism to participant transport and provider travel.
NDIS Claiming & Invoicing
We’ve simplified the process so you get paid faster for the services you deliver.
Generate NDIS Bulk Payment Requests.
Manage rejections and track ‘open’ PACE claims.
Export invoices with finance integrations.
Track budgets, utilisation and balances.
Rostering & Timesheets
We understand ratios! Manage 1:1 or complex group activities.
Replicate rosters and reduce administration overheads.
Track time with ease and accuracy. Check-in and out of each shift to accurately submit hours worked.
Record kilometres travelled for reimbursement.
Export staff time and attendance data for your payroll system.
SupportAbility Mobile App
Real-time rosters at your fingertips.
Check-in and out of each shift to accurately submit hours worked. Record kilometres for reimbursement.
Use geolocation to record where staff checked in and out from to ensure compliance and provide proof of service delivery.
Record evidence on-the-go to ensure essential notes and observations are captured.
With access to critical client information – frontline staff have everything they need to provide quality individualised care.
Custom Notes, Goal Progress & Assessments
Record evidence on-the-go to ensure essential notes and observations are captured.
Custom templates provide staff guidance to ensure accurate information is recorded.
Categorise notes for ease of reporting and make sure any sensitive information is kept private.
Establish goal strategies and track progress via notes, assessments and reports.
Document Management
Manage organisational policies and procedures with version control and unlimited storage.
Upload documents, then apply privacy and expiry notifications as required.
Identify gaps in compliance documentation such as missing or expired NDIS Worker Screening Checks.
