We understand that technology is no longer just a support function—it’s the backbone of exceptional disability service delivery. The rapid evolution of the NDIS requires technology solutions that are agile, intelligent, and genuinely aligned with your mission of person-centred support.
At SupportAbility, we already know:
- Outdated systems are creating operational bottlenecks
- Compliance is becoming increasingly complex
- The right technology can be a game-changer for participant outcomes
With access to critical client information, frontline staff have everything they need to provide quality, individualised care. Allow SupportAbility to provide the support you need to keep your focus on making a difference in the lives of your participants.
Connect support workers with participant information with an easy-to-use solution that optimises your daily operations and processes with budgeting, rostering, client schedules, claiming, document management, and goal integration.
A user-friendly and efficient platform that allows support workers to spend less time on paperwork and more time engaging with participants.
Choose a system purpose-built for NDIS service providers.
SupportAbility Software plays a critical role in delivering disability services in the community by streamlining operations, improving communication, and enhancing service delivery.
Here’s how SupportAbility can help your organisation:
1. Client Management
- Tracks client information, including personal details, needs, and care plans.
- Maintains records of service history and assessments for personalised care.
- Enables goal-setting and monitoring progress.
2. Scheduling and Resource Allocation
- Schedule appointments, therapy sessions, and care activities efficiently.
- Efficiently allocate the right staff based on availability and participant needs.
- Reduces scheduling conflicts, ensuring timely delivery of services.
3. Communication and Collaboration
- Facilitate communication among caregivers and other stakeholders.
- Provides a secure platform for sharing updates, reports, and care plans.
- Promotes collaboration among multidisciplinary teams.
4. Compliance and Reporting
- Ensures adherence to regulatory requirements through automated compliance checks.
- Generate reports for funding bodies or internal performance reviews.
- Tracks outcomes and measures the impact of services provided.
5. Financial Management
- Handles billing, invoicing, and bulk claims for the ‘my NDIS provider portal’.
- Manages budgets and billing for participants.
- Ensures transparency in financial transactions.
6. Accessibility and Mobility
- Offers mobile-friendly platforms for caregivers working in the field.
- Provides easy-to-read rosters and participant statements.
- Ensures ease of use for individuals with varying abilities.
7. Data Analytics and Insights
- Use data to identify trends, optimise service delivery, and improve outcomes.
- Supports strategic decision-making by analysing service usage and client goals.
- It helps organisations plan for future growth and adapt to changing community needs.
8. Empowerment and Independence
- Provides tools for skill-building and goal-tracking, fostering greater independence.
By leveraging these capabilities, supportability software helps organisations maximise their efficiency and impact, ultimately enabling better care for individuals with disabilities.
We understand the needs of a Support Worker!
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Access participants’ information and alerts on the same screen.
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Easy check-in and out with geolocation tools.
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Save as you go, or use voice-to-text, making capturing your case notes in real time easy.
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Help every client achieve their goals by easily tracking progress.
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Seamlessly link notes to goals, making it easy to provide parents, guardians and representatives with the most up-to-date outcomes.
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To stay on top of shift expectations, create and complete tasks for yourself or as a point of escalation.
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In-built incident management tools. Deliver prompt updates to management for immediate review and investigation of incidents using our incident management system.
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Record kilometres travelled for reimbursement.
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Track progress over time with periodic and custom Assessments.
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Make report writing a breeze with statements and progress charts.
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Use our Google Maps integration for community directions.
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Visibility over participant warnings to manage risk.
- Clear communication between careers.
Custom Notes, Goal Progress & Assessments
Record evidence on-the-go to ensure essential notes and observations are captured.
Custom templates provide staff guidance to ensure accurate information is recorded.
Categorise notes for ease of reporting and make sure any sensitive information is kept private.
Establish goal strategies and track progress via notes, assessments and reports.
Document Management
Manage organisational policies and procedures with version control and unlimited storage.
Upload documents, then apply privacy and expiry notifications as required.
Identify gaps in compliance documentation such as missing or expired NDIS Worker Screening Checks.
Client Management
Record support needs, medical conditions and behaviours.
Share data across teams.
Create funding statements, goal progress reports and more.
Track everything from client absenteeism to participant transport and provider travel.
SupportAbility Mobile App
Real-time rosters at your fingertips.
Check-in and out of each shift to accurately submit hours worked. Record kilometres for reimbursement.
Use geolocation to record where staff checked in and out from to ensure compliance and provide proof of service delivery.
Record evidence on-the-go to ensure essential notes and observations are captured.
With access to critical client information – frontline staff have everything they need to provide quality individualised care.
Rostering & Timesheets
We understand ratios! Manage 1:1 or complex group activities.
Replicate rosters and reduce administration overheads.
Track time with ease and accuracy. Check-in and out of each shift to accurately submit hours worked.
Record kilometres travelled for reimbursement.
Export staff time and attendance data for your payroll system.
NDIS Claiming & Invoicing
We’ve simplified the process so you get paid faster for the services you deliver.
Generate NDIS Bulk Payment Requests.
Manage rejections and track ‘open’ PACE claims.
Export invoices with finance integrations.
Track budgets, utilisation and balances.
