Features

Access important care information, from where ever you are!

Available on iOS and Android, the SupportAbility app is designed to empower your teams, with the tools they need to do their best work.

With up-to-date rosters, staff can accurately record time using check in and out – with geolocation. Create shift notes and access critical client information.

Never forget a note

Record evidence on-the-go to ensure essential notes and observations are captured in the moment, wherever your team may be!

Always be prepared

With access to critical Client information such as medical details, support needs, emergency contacts, and shift notes – frontline staff have everything they need to provide individualised quality care.

Keep on top of tasks

Assign to-do tasks to yourself or to your manager as a point of escalation. Keep track of incomplete tasks with due dates and dashboard notifications.

Capture participant attendance

Manage and track absenteeism and from wherever you are. Select the relevant Short Notice Cancellation Reason for applicable Supports.

Manage risk effectively

Manage and communicate potential risks with client warnings front and centre.

Know where you need to be and when

Track time with ease and accuracy. Check-in and out of each shift to accurately submit hours worked.

Ensure the safety of your clients and team with Geolocation

Use geolocation to record where staff checked in or out from to ensure compliance and provide proof of service delivery.

Record kilometres for reimbursement

Easily record private or company kilometres for approval by the relevant managers.

JobCo. Employment Services Inc. has been using SupportAbility as our NDIS client management system since 2018. The Customer Success Team are very helpful and responsive to our needs. SupportAbility has streamlined our client management, rostering and invoicing processes into one easy to use system. We don't know what we would do without it.

Lauren Kelly

NDIS Program Manager, JobCo. Eployment Services Inc.

If you are looking for a "go-to" centre that allows you to see all your key data points in one spot look no further than SupportAbility. Staff, client, and funding information updates are available to all staff immediately. SupportAbility's currency with the complex NDIS price guide allows us to plan responsive client centred supports.

Kat Bryan

Administration Manager, Colac Otway Disability Accommodation Inc.

Implemented since 2014, we find SupportAbility user friendly and easy to introduce to our staff. It has excellent features in NDIS funding management, making Client invoicing and NDIS claims a breeze. Ongoing updates keep us up to date with current NDIS requirements. The SupporAbility team have always been professional and helpful throughout our journey.

Erna Scott

Quality and ICT Coordinator, Blairlogie Living & Learning

WHR have greatly benefited from the comprehensive functionality of SupportAbility since we started using it in 2016. The ability to save client documents, pictures and videos of sessions, record our notes and track time which then easily imports into invoices has improved efficiency significantly.

Brad Dent

Managing Director - Occupational Therapist , WHR Allied Health

The team at SupportAbility are flexible and responsive. We know that they are across the big issues as the NDIS changes and that we can rely on them. SupportAbility is our primary platform due to its genuine NDIS compliant architecture and broad application across our diverse service offerings.

Warwick Cavanagh

CEO, Bayley House

SupportAbility has been fundamental to the success that Leisure Networks has achieved since subscribing in 2014, bringing together our business & services and has enabled us to expand our customer base significantly.

Libby Mears

CEO, Leisure Networks Association

Mobile FAQs

Answers to the most common questions we get asked.

More FAQs

Can staff check in and check out from shifts, and is the location captured?

The SupportAbility app allows staff to check in and out from shifts. Check in and out times may be compared to the rostered time for approval and acceptance by the relevant staff.
Geolocation data can be captured and stored at the time of check in and check out.

Can the app be downloaded on iOS and Android devices?

Yes, download the SupportAbility app using any smartphone!

Download for iOS via the App Store
Download for Android using Google Play

Need more information? Review our SupportAbility Mobile App overview article or contact us for a demonstration today!

Can staff access client information and record evidence using the app?

Yes! The SupportAbility app focuses on providing access to core functions required by support workers in the community.

Some of those core functions are:

Visibility of rosters in real-time!
The ability to check in and out of shift with geolocation.
Record kilometres for reimbursement.
Record case notes and link to participant goals with assessments.
Assign or complete tasks.
View client information and contacts.
Manage participant absenteeism.