Is my data backed up?
Yes. Each night, a backup snapshot is taken of your SupportAbility installation and is moved to a geographically separate server, also located in Australia. Once it arrives at the backup server, the backup is decompressed, launched and tested to ensure that the backup is viable and able to be used in the event of an […]
How are planned and unplanned outages communicated and managed?
Periodically, scheduled maintenance is required to maintain the SupportAbility product where the service will be offline for a specific timeframe and planned outages may be required in the case of a system upgrade. On occasion, unplanned outages may occur for which regular status updates are provided in the SupportAbility Scheduled Maintenance and Outage Register page in our Knowledge […]
How many NDIS Service Providers rely on SupportAbility to manage their NDIS clients and services?
Over 100 NDIS service providers rely on SupportAbility to support and enhance their operational quality and efficiency gains whilst supporting compliance. Our providers are spread across every state and deliver the full gamut of services offered under the NDIS.
Does SupportAbility integrate with the MyPlace Provider Portal?
Yes! SupportAbility provides flat file exports (CSV) for integration with the myplace provider portal. Upload the results of each claim to provide the perfect feedback loop and ensure a true representation of participant data between your finance system, the myplace provider portal and SupportAbility. Reduce the time you spend with claims with this integration.
Can we integrate SupportAbility with our existing financial, payroll and other internal systems?
SupportAbility is designed to export accounts receivable invoice data across to your organisation’s finance system, which is then responsible for distributing those invoices to debtors and for managing the accounts receivable process. We can also export time and attendance data (time sheets) for your payroll system, which is then responsible for award interpretation and payroll […]
Which Finance Systems do you integrate with?
SupportAbility is designed to export invoice data across to your organisation’s finance system. Your finance system will be responsible for distributing those invoices and managing the accounts receivable process. Integrations are available, at no extra cost, for the following finance systems: MYOB AccountRight v19 MYOB AccountRight 2020 Xero QuickBooks/Reckon via Zed Axis N.B. the hosted […]
Does SupportAbility support TAC, Aged Care and other government funded initiatives?
Whist we have several subscribing NDIS service providers that utilise SupportAbility to deliver a portion of non-NDIS funded services such as TAC and Aged Care, this is not the core focus of SupportAbility. SupportAbility can generate invoices for these non-NDIS services, and even manage basic budgets and expenditure, however, we do not integrate with any […]
Can I engage SupportAbility to undertake custom development?
The only custom development service we provide is building custom finance and payroll integrations. SupportAbility is not customised for individual service providers but instead uses a community development model. The Australian Disability and Mental Health industry is an incredibly diverse ecosystem of service providers with many distinctly different services and ways of operating. As a […]
Which Payroll Systems do you integrate with?
SupportAbility can export timesheet data across to your nominated payroll system. Your payroll system will be responsible for award interpretation on that timesheet data and processing the payroll. Integrations are available, at no extra cost, for the following payroll systems: MYOB AccountRight HR3 Payroll Metrics Sage MicrOpay
Does each subscription include implementation support?
Each SupportAbility subscription includes strategic guidance and support, from our Customer Success team throughout your implementation and beyond. Training is provided through our library of on-demand videos built into SupportAbility. These videos, as well as the strategic and ‘How-to’ information located in the SupportAbility Knowledge Base, are designed to help you get the most value […]
