Security updates for increased data protection
For increased data protection, the upgrade to SupportAbility Web App version 8.12 and Mobile App version 1.7 includes the following security updates:
Minimum password requirements: This is now at least 8 characters, and passwords must contain at least 2 of the following: Upper-Case Letter, Lower-Case Letter, Number, and/or Special Character.
Web App login: Users are now logged out after a maximum of 30 minutes of inactivity. Please note that this can be configured to less than 30 minutes, as per your organisation’s preferences.
Mobile App PIN: Users are required to re-enter their PIN after 1 minute of inactivity
If your organisation does not currently adhere to the above minimum password requirements, staff will be prompted to change their password upon logging in to SupportAbility following this upgrade.
Please see this section of the Managing Password Security and this section of the Logging into SupportAbility article for more information.
Easily identify the most suitable Staff Members to fill Staff Shifts in Activities
Staff with the privileges required to manage Activities will notice that the ‘Change Staff Member’ modal (previously named ‘Change Activity Staff’) looks different with this release when either filling ‘To Be Filled’ Staff Shifts or changing a Staff Member in a Shift.
While this is a work in progress, these changes aim to assist rostering teams, managers, and team leaders in better understanding which staff are available and the most suitable to fill the shift.
In coming releases, this will be expanded to encompass Agreed Hours and Potential Overtime in the pay period (see below). We hope these ongoing changes are beneficial, and we welcome your feedback via support.
Please see the How to Change a Staff Member in a Staff Shift article for more information.
Configure your organisation’s Pay Period for improved Staff matching
Help the rostering team select the most suitable Staff Member by configuring your organisation’s Pay Period to display accurate ‘Agreed Hours’ and ‘Potential Overtime’ when updating Staff Shifts.
It is important to note that the Agreed Hours and Potential Overtime will not be displayed in the ‘Change Staff Member’ modal in Staff Shifts in Activities until the next release.
However, we encourage providers to configure their Pay Period in readiness for this to ensure this information is displayed following this release.
Please see the Configuring the Pay Period for your organisation article for more information.
View Rostered, Recorded and Finalised Shift and Kms details on the Mobile App
View Rostered, Recorded (inc. Check In/Out time stamps where relevant) and Finalised Shift and Kms details when using the Mobile App via the new ‘View Time and Kms’ button.
This replaces the ‘Edit Recorded Time’ button in a Staff Shift after the Shift Sign Off or the Activity Sign Off has been completed.
Roll out of a new Date Picker across the Web App
The Date Picker used in the SupportAbility Web App is being updated across the platform to a more modern design.
In this release, the new Date Picker has been included in the following screens:
Client Funding → Add Client Funding modal
Client → Client Service Participation
Client Search → From/To filters
Staff Search → From/To filters
AIR Incident → Date of Incident
The new Date Picker will be introduced in more places in the Web App in the coming releases.
Transform the way you manage client care.
Transform the way you manage client care.
