Web App 8.0.0 and Mobile App 1.0.0

SupportAbility Mobile App v1.0.0

We are very excited to announce that the SupportAbility Mobile App is now available to download from the Google Play Store!

IMPORTANT – This is not yet available to download from the Apple App Store, and we are working with Apple to resolve this ASAP. As soon as this is available in the Apple App Store, a new notification message and release notes will be published to confirm this.

Whenever any information is entered or recorded in the Mobile App, this integrates with your organisation’s SupportAbility installation (Web App) instantaneously and is available to view immediately.

Summary of features

The first version of the SupportAbility Mobile App includes the ability to:

• Security
  • Log in securely
  • Set and use PIN code security when accessing the app after the first login
  • Reset your password as required via Settings
• Home screen
  • Navigate to your next shift from the Home screen
  • View assigned Journal Actions from the Home screen
• View Client information 
  • View the list of Clients you have access to
  • Initiate calls and/or SMS’ to Clients/Client Contacts
  • View Client Details and Warnings
  • View Client Status tab information
  • View Client Contacts
  • View and/or add Client Journals and Journal Actions
    • N.B. The ability to link Client Goals/Goal Strategies to Client Journals and add Goal Progress Assessments is not yet available and is expected in a future release
• View your Roster
  • View Activity information via the Roster
  • Mark a Client as Absent and add the relevant Short Notice Cancellation Reason where required
  • Add/edit Non-Replicating Staff Notes in Activities
  • View and/or add Client Journals from the Client tab in the Activity record
  • Check In and Out of shifts (off by default and configurable by Service in the Web App, available in the Mobile App only)
  • Record kms in the Staff tab of the Activity record (off by default and configurable by Service in the Web App)

Functionality overview

For more information and a preview of the available functionality, we recommend reviewing the following articles, as these include examples and screenshots:

• SupportAbility Mobile App overview
• How to Check In/Out and Record kms using the Mobile App

New configuration options for each Service

The ability to configure the following for each Service in System Preferences in the Web App is now available:

• Mobile App – Check In/Out
  • Record Time, or
  • Record Time and Location
• Mobile App – Record kms

Please see the Configuring Mobile App Check In/Out and Record kms by Service article for more information.

View Mobile App Check In/Out and Recorded kms in the Web App

When the SupportAbility Mobile App is used to Check In/Out of shifts and/or Record kms, this data is displayed in the Staff section of the Activity record by way of a coloured status flag – green, amber or red, based on the difference in time/kms from the rostered to the actual.

Staff Members can see the status flags for their own shifts/kms, and Staff Members with access to the Activity and the Team Leader privilege can see the status flags for all Staff shifts/kms.

Status flags can be selected to view the Check In/Out and Recorded Kms data and synchronise this in the Web App where necessary, e.g. Recorded kms for reimbursement. Synchronising this overrides the original Staff shift time (essentially customising the shift time) or the Private/Company kms fields.

Please see the Viewing Mobile App Check In/Out data and Recorded kms in the Web App article for more information.