SupportAbility’s Engineering Team follow the agile methodology and release upgrades for the product generally every 3-4 weeks. This means we’re able to respond to changes in the NDIS as well as increase the value and meet the needs of our diverse subscriber base.

The great majority of upgrades are applied after hours and will not affect users even if they are using SupportAbility at the time. These minor upgrades and the changes within them are announced at the time of release. For major upgrades, we communicate, often multiple times, in advance, to help providers plan and prepare.

Whenever a new version of SupportAbility is released, we inform the nominated SupportAbility Authorised Representatives for each subscriber of all the changes we’ve made via our Release Notes. These Release Notes also provide links to new or updated documentation to assist providers in taking advantage of new features and enhancements.