Features

Simple and accurate NDIS invoicing and claiming that integrates directly with your finance system

Take the pain out of NDIS billing. SupportAbility saves you time, money and resources with the best NDIS billing tools in the market. Generate NDIS Bulk Payment requests and invoices with ease to ensure you get paid on time, every time.

Finance Integration

We understand how complex NDIS billing can be. That’s why we help you ensure that your invoices are clear and compliant with the latest changes in the NDIS rules and billing guides. Generate invoices for plan managers, clients or their nominees and export these invoices to your finance system for accounts receivable processing. Utilise general ledger and job coding to confirm your revenue is classified in the appropriate manner for financial analytics.

SupportAbility includes a host of ready-to-use integrations to have you up and billing in no time:

Xero
MYOB AccountRight
QuickBooks Desktop (via Zed Axis)
Reckon Desktop (via Zed Axis)

Payroll Integration

Simplify your payroll process. Export detailed staff time and attendance data across to your organisation’s payroll system. This allows your payroll system to perform award interpretation and generate payroll.

Standard payroll integrations included:

MYOB AccountRight
Payroll Metrics
HR3
easyemployer
Sage Micropay

Custom Integration

Need help with a custom finance or payroll integration? If you use larger, enterprise-grade finance systems such as Microsoft Dynamics 365 Business Central, NetSuite or SAP Business One, we can work with your nominated implementation partner and build custom integrations specifically to meet your requirements.

Finance systems that we have built custom integrations for:

Microsoft Dynamics 365 Business Central
Microsoft Nav Dynamics
NetSuite
SAP Business One
MYOB Exo
MYOB Advanced
Plus many more — reach out if you have any further questions.

Is your finance system not listed? We can work with you and your nominated implementation partner and provide an estimate to build a custom integration to meet your specific requirements.

Business Intelligence Tools

Supercharge your reporting power. We offer a SupportAbility Data Replica as an additional subscription option which provides read-access to the raw SQL data that resides within your SupportAbility installation. Connect business intelligence tools such as Power BI and Tableau to create tailored reports and real-time dashboards.

JobCo. Employment Services Inc. has been using SupportAbility as our NDIS client management system since 2018. The Customer Success Team are very helpful and responsive to our needs. SupportAbility has streamlined our client management, rostering and invoicing processes into one easy to use system. We don't know what we would do without it.

Lauren Kelly

NDIS Program Manager, JobCo. Eployment Services Inc.

If you are looking for a "go-to" centre that allows you to see all your key data points in one spot look no further than SupportAbility. Staff, client, and funding information updates are available to all staff immediately. SupportAbility's currency with the complex NDIS price guide allows us to plan responsive client centred supports.

Kat Bryan

Administration Manager, Colac Otway Disability Accommodation Inc.

Implemented since 2014, we find SupportAbility user friendly and easy to introduce to our staff. It has excellent features in NDIS funding management, making Client invoicing and NDIS claims a breeze. Ongoing updates keep us up to date with current NDIS requirements. The SupporAbility team have always been professional and helpful throughout our journey.

Erna Scott

Quality and ICT Coordinator, Blairlogie Living & Learning

WHR have greatly benefited from the comprehensive functionality of SupportAbility since we started using it in 2016. The ability to save client documents, pictures and videos of sessions, record our notes and track time which then easily imports into invoices has improved efficiency significantly.

Brad Dent

Managing Director - Occupational Therapist , WHR Allied Health

The team at SupportAbility are flexible and responsive. We know that they are across the big issues as the NDIS changes and that we can rely on them. SupportAbility is our primary platform due to its genuine NDIS compliant architecture and broad application across our diverse service offerings.

Warwick Cavanagh

CEO, Bayley House

SupportAbility has been fundamental to the success that Leisure Networks has achieved since subscribing in 2014, bringing together our business & services and has enabled us to expand our customer base significantly.

Libby Mears

CEO, Leisure Networks Association

Integrations FAQs

Answers to the most common questions we get asked.

More FAQs

Does SupportAbility integrate with the MyPlace Provider Portal?

Yes! SupportAbility provides flat file exports (CSV) for integration with the myplace provider portal.

Upload the results of each bulk claim to provide the perfect feedback loop and ensure a true representation of participant data between your finance system, the myplace provider portal and SupportAbility.

Can we integrate SupportAbility with our existing financial, payroll and other internal systems?

Yes! SupportAbility is designed to export accounts receivable invoice data across to your organisation’s finance system, which is then responsible for distributing those invoices to debtors and for managing the accounts receivable process.

We can also export time and attendance data (time sheets) for your payroll system, which is then responsible for award interpretation and payroll generation.

SupportAbility provides a large number of “out-of-the-box” finance and payroll integrations that are included with every subscription. Custom finance and payroll integrations can be built for additional systems upon request. Custom integrations do incur additional charges.

Which Finance Systems do you integrate with?

SupportAbility is designed to export invoice data across to your organisation’s finance system. Your finance system will be responsible for distributing those invoices and managing the accounts receivable process.

Integrations are available, at no extra cost, for the following finance systems:

MYOB AccountRight v19
MYOB AccountRight 2020
Xero
QuickBooks/Reckon via Zed Axis (N.B. the hosted and online versions of these products is not supported)
Sage Evolution
Tencia

Which Payroll Systems do you integrate with?

SupportAbility can export timesheet data across to your nominated payroll system. Your payroll system will be responsible for award interpretation on that timesheet data and processing the payroll.

Integrations are available, at no extra cost, for the following payroll systems:

MYOB AccountRight
HR3
Payroll Metrics
Sage MicrOpay

Can I engage SupportAbility to undertake custom development?

The only custom development service we provide is building custom finance and payroll integrations.

SupportAbility is not customised for individual service providers but instead uses a community development model. The Australian Disability and Mental Health industry is an incredibly diverse ecosystem of service providers with many distinctly different services and ways of operating. As a result, even though feature requests may seem imperative to an individual service provider, we are tasked with designing a system that meets the core needs of our large and growing subscriber base, whilst staying true to SupportAbility’s core value of providing a simple user experience.

Can I attach a Business Intelligence tool such as Power BI or Tableau to my SupportAbility SQL data?

Yes! Many larger organisations require direct access to their raw SupportAbility data for the following reasons:

the need to create custom reports using a business intelligence tool such as Tableau or Power BI
dashboarding
data warehousing purposes
data mining and data analytics purposes

To help organisations meet these requirements, we offer annual Data Replica subscriptions to access a MySQL slave replica of your SupportAbility installation data.